The Coastal Home Colour Design will despatch purchased items within 1-2 days of payment receipt.  This might vary on the rare occasion in which you will be notified as soon as possible.

 

Enjoy *Free Standard Shipping Within Australia on orders over $150 or more. All other shipping rates are outlined below.

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Our shipping providers are most reliable but unforeseen delays sometimes do occur. If you're in a hurry to receive your order, we recommend selecting the Express Shipping option at the checkout.

 

STANDARD SHIPPING IN AUSTRALIA 
Delivery 3-10 business days after despatch

*Free standard shipping within Australia for orders of $150 or more. 

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EXPRESS SHIPPING AUSTRALIA FOR ORDERS UNDER $150

Delivery 1-3 business days after despatch (Metro) - $15
Delivery 3-5 business days after despatch (Regional) $25

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DELIVERY

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Delivery Fees

Delivery fees and times vary for different products and are calculated based on the size and weight of your order, the number and type of products in the cart, where the products are shipping from, and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made by you to the delivery address or delivery time after placing an order may incur additional charges. Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. If delivery of an order will result in unacceptably high freight charges to us, we reserve the right to contact you after your order is placed to request further delivery fees or to cancel your order prior to dispatch. If we cancel your order in these circumstances, we will issue a full refund to you.

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Delivery time

Each product listing includes the estimated dispatch time frame for that product. Typically, items listed on the website will be dispatched from the relevant warehouse within 24 to 72 business hours. In some cases, the estimated dispatch time frame will be longer, for example where items are made to order. From time to time, the delivery of specific items will exceed our usual stated delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will generally contact you to let you know when your item has been dispatched by us or if we anticipate delays.

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Risk and Title

Risk and title to the products passes to you on the date and time of delivery of the products to you by our delivery provider.

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Delivery methods & locations

We work with a number of third party delivery providers in order to deliver our products nationwide. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Customer Care team after your order is finalised and before your order is dispatched.

Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.

For larger high value items, we may be able to offer an alternate delivery service. However, this is not available for all items and all areas. Our Customer Care team can confirm if this is available for your order and area. Additional fees and charges will apply for this service.

We cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the products we sell. Most of our products require a signature upon delivery.  Our delivery provider may leave a card at the address and you will need to pick up the delivery from an Australia Post outlet or contact the delivery contractor to arrange for re-delivery.

We reserve the right to refuse delivery to specific locations for items we consider to be at high risk of loss or damage and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case title and risk in the products will pass to you at the time we deliver the products to your courier and you will be responsible for all insurance for loss or damage to the order caused by the delivery.

In some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing on our website. We are not able to accept orders for international delivery at this time.

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Delivery failure

It is important that you check your information is correct before placing your order, especially your delivery address. If you provide the incorrect delivery address, you agree that you will be liable for the additional shipping charges in order for your delivery to reach you. If our delivery provider has been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order.

 

In these circumstances, we will refund you the money you have paid for your order less the delivery fees and reasonable handling fees that reflect our loss. Delivery times may vary due to external factors beyond our control.

If you are not home to receive a delivery and you have not authorised us to leave the package at the door, a card will be left with details to organise an alternative delivery day with our delivery provider.

To ensure your missed delivery gets to you as quickly as possible, our delivery provider may utilise our evening delivery option for your alternative delivery.

For the purposes of these Terms, "business days" means a business day in the relevant State or territory from where the order will be dispatched, unless these Terms expressly state otherwise.

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Please contact The Coastal Home Colour Design hello@kimpassmore.com.au if you require further clarification about these terms.